Many healthcare insurance providers are making the move to Agile or considering it. For customer-facing systems such as self-help portals, IVR, chat, email responders, and mobile apps, Agile can offer faster time to market, improved quality, and even reduced costs, especially if you have good feedback from customers on what needs to be changed. Reducing the time to delivery and increasing the quality of customer-facing services can be a differentiating factor that retains customers and draws new ones to your healthcare insurance organization. Ultimately, adopting Agile can be the key to delivering a flawless customer experience (CX) in the healthcare space.
So what are the benefits of moving to Agile in detail?Read More