Across industries, recording calls is essential for many reasons, including regulatory compliance and agent training.
Call recordings can be used as a tool to ensure the customer experience your agents are providing meets or exceeds customer expectations.
For financial institutions in particular, having call recordings available can avoid steep regulatory fines and legal consequences.
And in any industry, it's difficult to legally resolve a transaction dispute without the full, intelligible version of the recordings.
With so much at stake, it's no wonder that many enterprises are looking for additional levels of assurance that their call recording systems are working they way they should be.