Cyara Blog

Visions of the future for contact center experience with Google Glass

The release of Google Glass is around the corner and just when you think you might have your customer contact channel strategy solidified, should this important consumer interface change your strategy. I wonder whether organizations can incorporate Google Glass in consumer apps to achieve competitive advantage now. Or should they wait and see… knowing there is a chance it will be just the next fad. Remember WAP?

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We’re all in this together, but someone has to win

I’ve just returned from a Cyara User Group meeting where customers and partners shared trends, successes, frustrations and guidance. The two and a half days we met didn’t prove to be enough time to cover everything we wanted to, but it was an extremely valuable collaboration for Cyara and our User Group members. I came away with one striking revelation, which really isn’t so revolutionary. We often have the same plans and ideas as others in our field, but what strikingly separates businesses is execution.

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