Cyara Blog

Living by The Red Queen’s Rules

Even though he wrote in the mid-19th century, Lewis Carroll clearly foresaw the impact of the age of agile programming would have on today’s IT departments and contact center operations. In Alice in Wonderland’s famous episode called “The Red Queen’s Race,” Alice, after expressing an interest in taking a path to a distant field to see a chess match, is extremely discouraged to find that, although she has run as fast as she could, she is exactly at the spot where she started. When she expresses her dismay, the Queen simply says, “here… it takes all the running you can do, to keep in the same place. If you want to get somewhere else, you must run twice as fast as that.”

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