Cyara Blog

Four Customer Experience Challenges to Expect in 2016

With the beginning of a new year just days away, it’s a good time to look back at the previous year and ahead to the challenges in the coming months. Many of these challenges are likely to be related to improving the customer experience. In fact, a report released in mid-2015 said, "As a result of the survey findings, Gartner predicts that by 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience."

Read More

Is Your CX Making Your Customers See Red?

We are now well into the busiest part of the year, the Holiday Season. For many companies, this is a make or break time. Holiday sales can determine for retailers whether they end the year in the black or in the red.

Even if you are not in retail, there are many reasons why this can be the busiest time of the year for your company. The ramp up in your customer support volume also means that your customer experience is more visible. This increased exposure may make or break your brand image, especially if your CX makes your customers see red.

Read More