Cyara Blog

How to Create Positive Customer Experiences in Government Agency Call Centers

It’s no secret that the customer experience at most government call centers needs to be improved. In fact, I’ll bet that most people would say they dread the prospect of calling any government office, and few people expect a convenient and pleasant experience.

Read More

How to Calculate the Number of Ports You Need for Regression Testing

“How do you know how many ports you need to run a regression testing campaign?” A couple of guys on our pre-sales team were asked to weigh in on this question recently regarding Cyara Replay, our regression testing solution, for a proposal to a prospective customer. So, if you do regression testing, you may be interested in the process and the information we require to provide an accurate answer.

Read More

Where are You in the Digital Evolution?

CNN recently aired a series called The 80s. This flashback to life in that decade is worth a look because so much of the technology was just being invented. The mobile phone and the personal computer both came out in that decade. They didn't have the capabilities of our modern devices, but they were a beginning for technology we enjoy today. There weren't a lot of communications choices, and back then, the customer journey may have actually been referring to a customer physically going to their bank to resolve an issue.

Read More

PS Lessons Learned Multitasking with Crawler

A major retail utility company was recently challenged to enroll as many customers as possible in an incentive program to switch from conventional light bulbs to LED bulbs. This incentive had cost savings for both the company and the customers. The challenge, however, was how to quickly and economically enroll thousands of customers in this incentive.

Read More

Finding a Perfect IT Match

Did you know that the U.S. government has a $79 billion IT budget? This makes it one of the largest consumers of products and services in the world. And, with over 4.2 million federal employees, there’s an enormous demand for the best available technology. As you can imagine, with that many employees and that much budget the process for getting a government contract is difficult to navigate.

That’s why Cyara recently signed a partner referral agreement with Dcode42, a company that specializes in helping technology companies break into the government market. Dcode42, introduces technology companies to potential suitable opportunities. Dcode42’s goal is to make sure that new and innovative technologies get the opportunity to be evaluated.

Read More