Cyara Blog

The Rise of the Chatbots and What They Mean for the Future of Customer Experience

Microsoft's talking about them. Facebook's talking about them. Oracle announced a new Virtual Agent 'chatbot' platform at their Oracle OpenWorld 2016 conference recently. 2016 has even been called "the year of conversational commerce" by the inventor of the hashtag, Chris Messina. It's safe to say that chatbots are a technology we can't ignore in the customer experience space. 

Read More