Cyara Blog

    The Benefits of Tests as Executable Documentation

    Before joining Cyara, I built contact centers in Europe, Asia, Africa, and Australia for fifteen years. For two-thirds of that time, I was an architect. When I joined Cyara, I started doing some research on testing and the software development lifecycle. In a series of blog posts, of which this is the first, I will go through some of the things I learned and wish I had known and applied.

     

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    A Proven Testing Strategy for Running Campaigns

    In my previous post, Improve Customer Experience by Eliminating These Top 10 Hidden Issues, I shared the top ten customer experience impacting issues I've seen in projects with Cyara customers. In this post, I'd like to share a common scenario, which comes from a project where we used Cyara’s Crawler® solution to discover and generate Test Cases for the customer's pilot project.  

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