Cyara Blog

Operational Customer Experience — Establishing a Baseline Infographic

Late last year, Cyara commissioned market research firm Frost & Sullivan to conduct a survey analyzing operational customer experience in contact centers around the world. The report highlighted a number of challenges across the companies surveyed. Over a series of blog posts, we will take a look at the findings from the survey and what they mean to companies like yours.

(Click to download the infographic)

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