Cyara Blog

Guest Post by Forty 7 Ronin: 3 Key Takeaways on IVR Testing and Performance

We recently teamed up with Cyara, a leading provider of customer experience (CX) assurance solutions, to host a joint webinar titled CX Assurance at the Speed of Innovation.

The purpose? To share our insights on how to deliver a powerful customer experience through IVRs and multi-channel innovation. You can check out the webinar in its entirety here, but we’ve broken it down into three key takeaways you can use to begin fine-tuning your customer experience right away. Let’s take a look.

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The Top 4 Reasons To Assure Your Call Recordings

Across industries, recording calls is essential for many reasons, including regulatory compliance and agent training.

Call recordings can be used as a tool to ensure the customer experience your agents are providing meets or exceeds customer expectations. 

For financial institutions in particular, having call recordings available can avoid steep regulatory fines and legal consequences. 

And in any industry, it's difficult to legally resolve a transaction dispute without the full, intelligible version of the recordings.

With so much at stake, it's no wonder that many enterprises are looking for additional levels of assurance that their call recording systems are working they way they should be.

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