CX Assurance Blog

    Did You Say Millions or Billions? The Impact Poor Voice Quality Can Have On Your Contact Center Bottom Line

    Did you know that, in large contact centers, as many as 30% of all calls can have voice quality issues? And that figure was from a study before COVID-19 and the fast, forced mass transition of agents moving to at-home operations that happened as a result. Can you...

    What is an IVR?

    “To speak to an agent, please press one.” Whether as a customer, manager or agent, we’ve all experienced an Interactive Voice Response (IVR) system. This customer service solution has been around for decades — first as pre-recordings now typically as software —...

    Wellness and Productivity are Often at Odds in High-Stress Industries

    Stress is a way of life for many of us, particularly individuals who are highly driven, passionate and eager to work hard to set themselves apart in their chosen field. We thrive on pressure and love a new challenge or an impossible deadline. The technical term...

    How Automation Can Kick IVR Testing Into High Gear

    Recently, Cyara officially announced the release of a new automated Interactive Voice Response (IVR) testing feature, Call Explorer. If you haven’t had the chance watch or read up on how this feature helps make it easier to shift from manual to automated...

    Seeing Around Corners with Customer Experience Monitoring

    I was listening to a Bloomberg technology panel the other day called “Seeing Around Corners.” It was a panel made up of senior technology executives from very large financial institutions, and the discussion was focused on the digital transformation going on in...

    Get Ready to Shift CX into High Gear with Cyara Call Explorer

    Today marks a momentous occasion in the world of test automation. There’s a new on-ramp into the fast-lane that will help navigate you straight toward flawless customer experiences!

    We are excited to announce the official launch of Cyara Call Explorer, a brand...

    Remote Working through COVID-19: True Stories of Agile Contact Centers

    2020 wasn’t exactly what you would call an easy year for anyone, and in some ways it was especially tough on businesses. The pandemic caused many companies to change their course of action, and fast. This kind of necessary-yet-difficult pivot resulted in...

    Put Cyara's Sample REST API Routes to Work for Your CX Assurance Needs

    Recently on the blog, we offered an easy-to-understand overview about What Is an API. Not everyone on your team is a developer, and it's helpful to be able to communicate with "non-techies" about the benefits APIs can bring, especially when adapted for specific...

    The Movement Behind Women in Tech is Picking Up the Pace

    Last week, Cyara joined with many organizations worldwide to help raise awareness on International Women's Day, with reflections by our President James Isaacs and CMO Linda Chen, along with a wide range of statements and support from Cyarans on social media....