The Critical Role of Incident Management in Contact Centers

Do You Have the Plan and Tools You Need?

If you could boil down the role of contact center managers to just one job, what would it be? Supervising agents? Ensuring everyone is well trained to handle calls? Keeping the lights on?

The Ultimate Guide to a Botium Proof of Concept (PoC)

This article was originally published on Botium’s blog on September 11, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Does Botium Box meet my requirements? Will it solve my biggest challenges and pain points? Is it worth upgrading...

4 DOs and 3 DON’Ts for Chatbot Testing Strategies

This article was originally published on Botium’s blog on February 9, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

A quick summary of 7 important DOs and DON’Ts when designing a chatbot testing strategy. We are continuously seeing...

Beginners Guide to Automated Voice App Testing

This article was originally published on Botium’s blog on February 3, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

This guide suggests best practices, infrastructure, and tools to ensure your voice app continues to deliver...

How to Automate Testing of your WhatsApp Chatbot

This article was originally published on Botium’s blog on January 28, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

When it comes to testing WhatsApp chatbots up to now there have been mainly two approaches:

  • Testing manually on a...

Upskilling Test Engineers for Chatbot Projects

This article was originally published on Botium’s blog on March 26, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

With Botium, we are currently defining the industry standard for testing chatbots. In our support and developer...

Unveiling the Value of Chatbot Testing

This article was originally published on Botium’s blog on February 2, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

“What is the value of testing chatbots?” — A question that hits right in the heart of every passionate tester....

Top 3 Chatbot Security Vulnerabilities in 2022

This article was originally published on Botium’s blog on January 25, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Chatbots have been around for a long time and based on the global chatbot market size (and the expected growth),...

Chatbot Testing: The Ultimate Business Benefit

This article was originally published on Botium’s blog on March 24, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Like most people in other technical fields, we can also get easily carried away with what we are currently building,...