This week, I had an opportunity to reconnect with Dr. Nicole Forsgren, CEO and chief scientist at DevOps Research and Assessment (DORA). Some of you DevOps aficionados will remember her fascinating keynote presentation, The Data Behind DevOps, at the Cyara Xchange conference, earlier this year. Through her work with DORA, Nicole helps some of the world’s top companies become high-performing organizations that are able to move faster and build more secure, resilient systems.
Nicole is also the lead investigator on the largest DevOps study to date, and so has a unique viewpoint on the expanding intersection of DevOps and customer experience (CX). In this two-part blog post, we first discuss some of the study’s findings, and then, later this week in a follow-up post, we’ll talk about how these findings can be applied to development projects that focus on customer experience applications.