CX Assurance Blog

Chatbots have seen significant growth in recent years as more businesses look to utilize automation and artificial intelligence (AI) to improve the quality and availability of their service. They offer increased engagement opportunities for your customers and...

Whatever business you are in, it’s essential to ensure your global communications are operating to the highest standard. This is especially important when it comes to voice and video calls as these tend to be customers' preferred method of communication for...

Relationships have always been critical for contact centers. Even in the shortest and simplest calls, that momentary connection between agent and customer can determine the long-range trajectory of the relationship.

When trying to figure out your testing or monitoring solution for a WebRTC application, one of the most important parts (and often overlooked) is the dashboard.

Why does your contact center use an interactive voice response (IVR) system? For most call centers nowadays, the technology is a given, but it’s worth stepping back to ask why.

When a potential or current customer can’t reach your contact center, there is a lot at stake. You risk the loss of a sale, their dissatisfaction from not solving their problem, and worst of all, lose their trust. That’s the immediate negative effect, but...

Today is the future! Or it certainly seems that way, with all the buzz and advancements in  machine learning, neural networks, natural language programming, and other disciplines within artificial intelligence. We humans are now no longer the only “beings” on...

Bringing Unparalleled Expertise to Customer Experience Assurance

What do you get when you combine a mix of industry-leading, CX assurance and global communication testing companies? A future with more flawless customer experiences.

And it is that future that has...

The constant innovation and evolution in technological capabilities and technology architectures call for never-ending cycles of changes and improvements.