What Is “Last Mile Assurance” All About, Anyway?

Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. 

To begin, let’s think literally,...

4 Pillars of a Good IoT User Experience

The Internet of Things (IoT) comprises systems of interconnected devices. This includes computers, mechanical and digital machines, to name but a few. These devices can transfer large volumes of data over a network through unique identifiers (UIDs) without...

What Makes the Cyara Platform Transformative?

Every organization understands the vital importance of enabling their customers to connect seamlessly. This communication must also be at their convenience, and through their preferred means. As such, it is vital to guarantee that all of your communication...

My Hopes & Fears for a Future of Bots Powered by LLMs

Imagine this: you’re sitting at your computer, trying to contact support for a technical issue and you’re met with a bot. You roll your eyes, here we go… let’s see if this bot understands my request… lets see if this bot can even connect me with an agent. But not...

Are Outbound Calls Reaching Your Customers? There’s a New Way to Be Sure!

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. Cyara Number Trust is the first purpose-built solution that...

Best Practices for Automated Conversational AI Testing in 2024

For some time now, contact centers have felt the pressure building to adopt or upgrade their existing conversational AI solutions. In 2023, the dam finally broke. After ChatGPT went mainstream, it quickly became clear that conversational AI would forever change...

The Voice User Interface: Redefining Customer Interactions

Voice user interfaces (VUIs), voice search, and other voice-based user experience (UX) technologies are reshaping our world and revolutionizing how we interact.

How Customer Experience Monitoring Drives Continuous Improvement

In today’s competitive business landscape, customer experience (CX) plays a pivotal role in determining the success or failure of a company. To design and deliver flawless CX at all times, contact centers must tackle big, complex projects – like cloud migrations...

The Impact of WebRTC Testing across the Development Lifecycle

WebRTC applications are no different from other applications in the product development lifecycle. Having said that, understanding WebRTC and its lifecycle can greatly help us with our WebRTC testing needs.