Emerging Software Testing Trends: What Contact Centers Can Expect In 2024

The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022,it’s expected to expand at a compound annual growth rate (CAGR) of 23.9% from 2023-2030.

How to Reduce Latency on Your VoIP Calls

Unfortunately, poor quality voice over internet protocol (VoIP) calls are often a result of high-levels of latency, and even the slightest delay may be noticeable. 

7 Must-Haves When Choosing Your CX Monitoring Solution

Choosing a reliable CX testing and monitoring solution for your communication infrastructure is absolutely essential. In fact, without monitoring and solutions that provide a clear picture, it's hard to imagine a functional system that constantly improves.

The Importance of WebRTC Monitoring for Business

Web Real Time Communications (WebRTC) is transforming the way we communicate online. Fueled, in part, by the growth in remote work and communications, the use of WebRTC solutions has significantly increased.

How Do Chatbots Enhance CX?

Conversational artificial intelligence (AI) and chatbots are quickly becoming one of the most revolutionary and powerful tools for enhancing customer experience (CX). Their rapid adoption can now be seen across almost all industries and businesses. In fact, ...

Elevating CX With Phone Number Testing & Benchmarking

Arguably, phone number testing is one of the most important aspects in ensuring an excellent customer experience (CX). Regardless of the industry you operate in, your phone numbers represent one of your most important assets. 

Mastering Peak Shopping Days Like Black Friday

Days such as Black Friday and Cyber Monday have become synonymous with frantic shopping, huge discounts, and eager deal-seeking customers.

What is PESQ?

Whenever your customer or agents face poor audio quality, their phone conversations will drag. This causes frustration and fatigue for both parties and can lead to negative experiences. Not only that, but it hampers your call duration and first call resolution...

Navigating the Customer Journey: Why Every Step is Important

Our expectations for services and the customer journey we experience have changed a lot over the past number of years. We now expect these services much more quickly.