A Few Free CX Events to Put On Your Calendar

 

It's hard to believe that November is right around the corner already! Before your calendars fill up, we wanted to share some great, accessible and free upcoming events you might want to add to your schedule that could serve you on your mission to up-level contact center operations, help with migration projects, and ultimately improve the quality of your customer experience.

VoxaiCyara Webinar Social Tile-1

Lessons for a Successful Contact Center Cloud Migration with Voxai and Cyara

When: November 12th, 2020 | 9AM PT / 12PM ET

 

We're super excited to be co-hosting a webinar with our partners at Voxai focused on facilitating a smooth and efficient contact center cloud migration.

 

Join Cyara’s Solution Architect Mark Ryan, who will be presenting alongside Voxai’s Sr. Director of Cloud Services, Tony Jurica, and Principle of CX Solutions, Steve Nash, who will be covering:

  • Best practices for cloud migration
  • People, processes, and testing that you will need
  • Testing strategies to ensure cloud functionality performs at scale
  • Resources that you can leverage to get you there

Register for this event today!

 




5 Clever Ideas to Improve Contact Centre Efficiency with Call Centre 

When: November 19th, 2020 | 9AM ET / 2PM UK

 

If you are in the Central or Eastern time zones, or in the UK, join Call Centre Helper for this webinar focused on efficiency. Panelists will be discussing tactics and strategies to help you avoid things like unnecessary second contacts, scheduling errors, and broken processes, and instead run a more efficient contact center.

 

Panelists include Lee Jones from Elev-8 Performance, Frank Sherlock from CallMiner, and Jonty Pearce from Call Centre Helper.

 

Register here.

 

The Future of the Contact Center with Customer Contact Week

When: December 1st - 3rd, 2020 | 9AM - 12PM PT / 12PM - 3PM ET


Join Customer Contact Week in early December for a free, virtual conference that will explore what’s ahead for contact centers in 2021 and help you prepare to deliver flawless customer experiences in the coming year.
Analysts, senior-level executives, and innovative technology leaders will be presenting on new technologies and marketplace factors, case studies, research, and predictions that will serve you well as we head into the new year.

Save your spot at this event now.


With so many great options on this list and no travel logistics or expenses to contend with, it’s hard to say no to any of these! We hope you can find time to make it to one or more of these events. 

 

If your schedule does not allow for these dates and times, though, check out some of Cyara’s Xchange Online on-demand sessions. This ongoing series of 20 to 30-minute, bite-sized presentations cover topics like how to measure voice quality, myths of manual testing, load testing fundamentals, and more.

 

Check out our existing library of Xchange Online presentations, and keep an eye out for more!