CX Assurance Blog

    Cyara + Botium: What this Exciting New Partnership Means for You

    An Acquisition that Made Perfect Sense

    Artificial intelligence is evolving rapidly, and it’s changing the way customers and businesses interact on every level. As more of these interactions move online, automated chatbots are becoming a mainstay in industries of...

    COVID-19 Impacts on Contact Centers & Our Company

    My heart goes out to everyone affected by COVID-19; these are truly challenging times. I wanted to share some helpful, data-driven industry insight gathered from our contact center customers, and some ideas of ways to bring teams closer together even as we’re...

    Happy CX Day! Top Six Insights for CX Success

    Today is CX Day – a day to celebrate the professionals and companies that make great customer experiences happen. So, on this sixth annual CX Day—created by the Customer Experience Professionals Association (CXPA)—I’ve gathered six top insights and observations...

    Highlights from Xchange 2018

    Our Xchange 2018 conference was a momentous occasion for us as a company, as well as for me personally. This was something I envisioned twelve years ago, so it was with both pride and humility that I took the stage to address our customers and partners. Even more...

    Best Practices to Ensure a Flawless Customer Journey in the Telco Space

    Despite being built for strengthening customer relationships, contact centers have unfortunately become a hub for customer complaints. Australian telecommunications leaders are using multiple avenues for managing service issues today, including phone calls, live...

    Visions of the future for contact center experience with Google Glass

    The release of Google Glass is around the corner and just when you think you might have your customer contact channel strategy solidified, should this important consumer interface change your strategy. I wonder whether organizations can incorporate Google Glass in...