CX Assurance Blog

    A Closer Look at Customer Experience Trends for 2016, Part 2

    At the end of 2015, Richard Shapiro of Customer Think published predictions of customer experience trends he thought would occur in 2016. This is part two of a two-part series based on Customer Experience Trends for 2016. If you missed the 9 trends in Part 1, it’s...

    A Closer Look at Customer Experience Trends for 2016, Part 1

    As always, at the end of 2015 there were a number of blog posts and articles predicting what would happen in 2016. This is part one of a two-part series based on Customer Experience Trends for 2016 written by Richard Shapiro of Customer Think in November.

    This...

    Moving Beyond the CX Moments in Time

    In this ‘Age of the Customer’, the importance of customer experience is continually emphasized in the data we read. Consider this for example; a slight improvement in the customer experience at a typical $1 billion company can produce an additional $262 million to...

    Building a Corporate Culture to Cope with Change

    Recently Cyara hosted several roundtable discussions with customers and prospects in London. The participants who attended represented companies that varied widely in size and industry, but their concerns followed similar threads. Primarily, that “the world has...

    Four Customer Experience Challenges to Expect in 2016

    With the beginning of a new year just days away, it’s a good time to look back at the previous year and ahead to the challenges in the coming months. Many of these challenges are likely to be related to improving the customer experience. In fact, a report released...

    Is Your CX Making Your Customers See Red?

    We are now well into the busiest part of the year, the Holiday Season. For many companies, this is a make or break time. Holiday sales can determine for retailers whether they end the year in the black or in the red.

    Even if you are not in retail, there are many...

    Cyara, a Perfect Fit for Agile Development

    A recent article, “Agile – A Perfect Fit for Today’s Business Challenges,” published by computerweekly.com summarizes the results of a Forrester survey of over 200 IT leaders regarding their adoption of agile computing methods.

    Several reasons for this adoption...

    Building the CX Framework for a New Business Model

    Earlier this year at the Customer Strategies and Technology Summit in London, Gartner introduced its latest study on the customer experience strategies of leading global businesses. "The study examines what CX projects have been carried out in 2014 and what...

    Is Your Auto Attendant Driving Away Potential Customers?

    A recent research report by Daniel Harris, Market Research Associate, Software Advice , surveying small and mid-sized businesses shows that a poorly designed customer experience using an auto attendant can drive away potential customers. Specifically, the report...