CX Assurance Blog

Voice Quality: A Critical Factor in a Great Customer Experience

I founded McIntosh & Associates to help businesses improve their customer experience by improving the performance of their contact center. We apply a data-driven approach to identify opportunities for improving contact center performance, and customer satisfaction. 

One of the thorniest issues we encounter is voice quality. It’s obvious that good voice quality is an important factor in delivering a great customer experience. Good voice quality is expected by your customers and its absence will result in significant dissatisfaction and negatively impact your NPS results.

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Customer Experience Update