CX Assurance Blog

Comparing Active and Passive Production Monitoring

Even the most thoroughly tested and optimized CX delivery systems are subject to unexpected failures and degradation, and CX monitoring allows an enterprise to detect these before their customers do. As covered in this Cyara Resources article, CX production monitoring is designed to check the performance of your CX delivery systems.

Production monitoring can broadly be classified as either active or passive, and it's beneficial for enterprises to use both. In this post, I'd like to go into more detail about active and passive monitoring.

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Customer Experience Update