CX Assurance Blog

Are Calls Getting to the Right Agent in your Contact Center?

A long-time Cyara customer in the insurance industry recently faced the challenge of ensuring that the calls placed to their complex, geographically distributed contact centers were being routed to the right agent in the right state. Cyara's professional services team suggested that the insurance company use Cyara Virtual Agent (CVA), our automated agent interaction solution, for their Avaya platform.

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Customer Experience Update