CX Assurance Blog

    Why NPS Isn't Enough

    Are You Ready for the Future of CX Metrics?

    When it arrived nearly 20 years ago, the Net Promoter Score (NPS) was revolutionary in its simplicity. It offered a clear, succinct and straightforward way to measure customer experience (CX). Gathering data was easy,...

    4 CX Trends that Will Shape Customer Experiences in 2022

    Digital transformation is permanently changing customer experience.

    The past few years have ushered in rapid shifts in the world of customer experience. The pandemic brought sweeping changes to the way businesses interact with their customers and altered consumer...

    Bridging the Digital Transformation Divide

    The world changed quickly for many businesses in 2020. In company after company, it felt like a decade of organizational change happened in just a few months. Those titanic shifts were heaviest in one particular area: digital transformation (DX).

    What seemed like...

    Cyara Partners with Splunk to Help Resolve CX Issues Up to 10x Faster

    Organizations are constantly looking to improve their customer experience (CX). While the contact center has always played a key role in this, since we’ve been in this global pandemic, the contact center has become the place where consumers interact with...

    Cyara Included in the Forrester Wave: Continuous Functional Test Automation Suites Q2 2020

    I’m so excited to share that Cyara is included in the just published report: The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020. 

    As Diego Lo Giudice wrote in his blog on this Wave, “…being among the top 15 players in the market in a ...

    2019 Roundup: Top Customer-Driven Innovations from Cyara

    2019 was a busy year for Cyara. We delivered a wide range of innovations to our CX Assurance Platform driven by customer needs and market trends. There were four key customer- and market-driven themes that drove my top 10 picks for the enhancements we delivered in...

    Lessons from a Continuous Testing Rockstar

    Among all the incredible content at Cyara Xchange, perhaps my favorite was Diego Lo Giudice’s keynote on continuous testing. Diego is Vice President and Principal Analyst from Forrester, and an expert in test automation as well as Agile and DevOps. And, fun fact,...

    After You’ve Gone Live with Amazon Connect CX Assurance Continues

    In my last blog post, I focused on how Cyara Accelerator for Amazon Connect helps companies achieve both speed and quality in their initial migration to Amazon Connect, and in their ongoing development on their new platform. In today’s post, I want to turn my...

    Overcoming the Speed-Quality Tradeoff in Your Migration to Amazon Connect

    In my last blog post, I focused on how Cyara Accelerator helps companies accelerate their migration to Amazon Connect by automatically documenting existing IVR applications, and automatically generating call flows in Amazon Connect. By automating the process of...