CX Assurance Blog

    Get to the Benefits of Amazon Connect Faster with Cyara Accelerator

    Adoption of Contact Center technology in the Cloud is a trend that is well under way. According to IDC, nearly 50% of contact centers have deployed cloud-based solutions and an additional third are in the process. And, this isn’t just small contact centers....

    CX Thought Leaders July 2019

    The contact center has become the inflection point for digital transformation in the enterprise. Companies must now compete by delivering innovative, flawless customer experiences. To accomplish this, the vast majority of enterprises are moving their contact...

    CX Thought Leaders March 2019

    Digital transformation drives the need for the constant delivery of innovative customer experiences through software. DevOps has become one of the key levers for delivering customer experience features quickly and flawlessly. We recently asked CX thought leaders...

    Three Questions for George Skaryak, Cyara's Sales Chief

    We’re often discussing customer engagement here on the Cyara blog. I recently sat down with the person who is Cyara’s front-line guy for engagement with our customers. Cyara just appointed George Skaryak as EVP of worldwide sales, a role in which he will be...

    12 Days of CX

    To kick off the holiday season, Cyara is spreading some CX cheer, along with warm season’s greetings. And in the spirit of sharing, we’ve rounded up insights and perspective from both brands and customer experience (CX) experts. As we pulled together this roundup,...

    CX Thought Leaders

    Artificial Intelligence (AI) is all the rage. It is being discussed throughout companies, from the contact center to the board room. For customer service and sales, AI is being implemented in chatbots, robotic process automation, virtual agents, and many more...

    Omnichannel Journeys: Their Moment is Finally Here

    We all know that customers want and expect to have the context of their interactions with an organization carry with them as they move from one channel to another. According to Salesforce, 75% of consumers expect consistency across channels (Salesforce, State of...

    Introducing Cyara 7.3: Omnichannel Testing and More

    I couldn’t be more thrilled about Cyara 7.3. It’s packed with amazing new features aligning with two overarching themes:

    • Personalization: With our new omnichannel testing and test data management features, we make it easier to test personalized customer journeys,...

    Introducing Global In-Country Dialing

    Businesses are increasingly operating in a global economy, and are looking to test and monitor their customer experience in countries around the world. In order to do this effectively and efficiently, you need the ability to dial numbers locally for the purposes...