CX Assurance Blog

    Key Insights from CX18

    I love Nashville. Over the years I’ve been to Nashville for three conferences, all at the Opryland Hotel. If you’ve never stayed at the Opryland Hotel, you’re in for a real treat — it’s like being in a terrarium. Enclosed, lush green grounds with winding paths....

    Best Practices in Performance Testing for CX Systems

    At Cyara Xchange 2018 in March, I had the great privilege of hearing a presentation by two experts on performance testing of CX applications: Pete Dhadwar of Royal Bank of Canada and Chandra Golla of Cyara. In this blog post, I will share a few of their pearls of...

    Introducing Cyara 7.2

    71% of organizations say that customer experience is a competitive differentiator (Dimension Data, 2017). That’s why CX Assurance is so important. And that’s why Cyara is laser focused on delivering the best CX Assurance solution available. Cyara 7.2 includes a...

    Can You Hear Me Now? 4 Best Practices in Voice Quality Monitoring

    We all know how frustrating it is when you can’t clearly hear the person on the other end of the phone line. How many times have you simply hung up on someone and called back to try and get a better connection? Well, it’s one thing to call back your friends,...

    Introducing Cyara 7.1 - Improved Monitoring for Flawless CX

    Keeping your finger on the pulse of your customer experience is no easy feat. You have lots of moving parts, and things change rapidly. But at the same time, your CX is critical to your business success. That’s why I am so thrilled about the enhancements we are...

    Are You CX-y Enough for Your Customers?

    Tomorrow is Valentine’s Day, a day that symbolizes love. And just as flowers and chocolate are the language of love for couples, the language of love between you and your customer is your CX.

    What does your CX say about you? Do your customers find you CX-y? If...

    Push Notifications: The Best Way to Get Alerts

    Keeping on top of your CX requires ongoing monitoring, with robust, flexible alerting capabilities. Today, many CX leaders are monitoring their CX applications with Cyara Pulse, and leveraging our dashboards to make it easy to see at a glance when something needs...

    How Will Spectre and Meltdown Affect My CX?

    Spectre and Meltdown are the latest in a long list of threats to the security of your IT systems, including those that underpin your CX applications. But your CX applications are particularly critical. Not only are they the front door to your customers, but they...

    The Benefits of Taking Your CX Development Agile

    We’re all consumers, and we know from our own behavior that our expectations are evolving as technology evolves, which is becoming increasingly rapid. So, it’s not surprising to learn that, according to a Salesforce study, 58% of consumers believe that technology...