CX Assurance Blog

    Why Say No When You Can Say Yes?!

    I had the great pleasure of attending the Gartner Application Strategies and Solutions Summit in Las Vegas last week. My objective for the week was to participate in the CX Track, learn from Gartner research and thought leadership, and better understand the...

    CX Assurance KPIs: What are You Measuring?

    As organizations focus on delivering the best possible customer journeys, many are looking to expand the body of Key Performance Indicators (KPIs) they track. 

    Overcoming the Downward Spiral of Inadequate Testing

    We all know that consistently delivering a great CX is hard. We also all know that your customers don’t care — they expect a flawless CX every time they interact with you.

    In fact, 78% of consumers consider it critical to leave a service interaction feeling good...