CX Assurance Blog

    Continuous Speech Recognition Testing

    This article was originally published on Botium’s blog on February 23, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    From traditional IVR systems, still very common in customer service, to voice assistants on Alexa or Google...

    How to Automate Testing of your WhatsApp Chatbot

    This article was originally published on Botium’s blog on January 28, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    When it comes to testing WhatsApp chatbots up to now there have been mainly two approaches:

    • Testing manually on a...

    Top 3 Chatbot Security Vulnerabilities in 2022

    This article was originally published on Botium’s blog on January 25, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Chatbots have been around for a long time and based on the global chatbot market size (and the expected growth),...

    Security Threats and Security Testing for Chatbots

    This article is pointing out security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium. Learn...

    Testing Chatbots for the Unexpected

    This article was originally published on Botium’s blog on May 18, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Quite often we are consulted to design a robust test strategy for a mission-critical enterprise chatbot. How is it...

    The 5 Step Journey to Becoming a Chatbot Tester

    This article was originally published on Botium’s blog on April 20, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    One question we hear a lot is “What’s the best way to start testing a chatbot?” 

    The answer is surprisingly simple:...

    Upskilling Test Engineers for Chatbot Projects

    This article was originally published on Botium’s blog on March 26, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    With Botium, we are currently defining the industry standard for testing chatbots. In our support and developer...

    4 DOs and 3 DON’Ts for Training a Chatbot NLP Model

    This article was originally published on Botium’s blog on March 8, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    A quick summary of 7 important DOs and DON’Ts when training an NLP model for a chatbot. They are best applied before...

    4 DOs and 3 DON’Ts for Chatbot Testing Strategies

    This article was originally published on Botium’s blog on February 9, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    A quick summary of 7 important DOs and DON’Ts when designing a chatbot testing strategy. We are continuously seeing...