CX Assurance Blog

This article was originally published on Botium’s blog on February 23, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

From traditional IVR systems, still very common in customer service, to voice assistants on Alexa or Google...

This article was originally published on Botium’s blog on January 28, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

When it comes to testing WhatsApp chatbots up to now there have been mainly two approaches:

• Testing manually on a...

This article was originally published on Botium’s blog on January 25, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Chatbots have been around for a long time and based on the global chatbot market size (and the expected growth),...

This article discusses security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium. Learn more...

This article was originally published on Botium’s blog on May 18, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Quite often we are consulted to design a robust test strategy for a mission-critical enterprise chatbot. How is it...

This article was originally published on Botium’s blog on April 20, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

One question we hear a lot is “What’s the best way to start testing a chatbot?” 

The answer is surprisingly simple:...

This article was originally published on Botium’s blog on March 26, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

With Botium, we are currently defining the industry standard for testing chatbots. In our support and developer...

This article was originally published on Botium’s blog on March 8, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

A quick summary of 7 important DOs and DON’Ts when training an NLP model for a chatbot. They are best applied before...

This article was originally published on Botium’s blog on February 9, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

A quick summary of 7 important DOs and DON’Ts when designing a chatbot testing strategy. We are continuously seeing...