CX Assurance Blog

Guest Post by InProd: Empowering Business Users to Easily Make IVR Changes

Business users want an efficient and trouble-free way to make changes to IVRs. InProd and New Zealand’s Ministry of Social Development (MSD) have developed a new feature as part of the InProd product, that gives business users what they want.

IVRs need to be continually updated to help customers resolve their issues and make the customer experience as frictionless as possible. Business users often have minor changes, such as, changes to prompts (pre-recorded IVR voice messages) and changes to where calls should be sent. They need changes quickly and often do not want to wait for an IT resource.

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Customer Experience Update