CX Assurance Blog

    Today is International Women's Day: Let Your Passion Show

    Each March, International Women’s Day provides us an opportunity to reflect on all of the advances women have made. Even more importantly, it’s an opportunity to look forward to how much more we can all do to accelerate gender equality. This year’s theme of...

    Disruption -- the Good, the Bad and the Transformative

    Change and disruption are often feared…and for good reason. In fact, 88% of the companies that were on the Fortune 500 in 1955 no longer exist. That is a staggering statistic. Every industry, from healthcare to banking to retail to travel, has been transformed by...

    Going Agile at Cyara

    Over the course of three days, in a tightly quartered conference room in Melbourne, Australia, eighteen of us across Cyara were trained in SAFe (Scaled Agile Framework). If you are not familiar with the term SAFe, Wikipedia defines it as “a set of organization and...

    Embracing Agility at Anthem, Airbnb, and Capital Group

    A couple of weeks ago, we were honored to host our inaugural Cyara Xchange conference up in San Francisco. It was such an energizing event where everyone was sharing best practices and war stories from the CX trenches. One of the highlights for me from the three...