CX Assurance Blog

    The Importance of IVR Performance Testing in Contact Centers

    What Makes IVR Performance Testing interesting?

    Interactive Voice Response (IVR) systems are typically the first thing that a customer experiences when phoning a contact center. IVRs provide the customer with an initial greeting. They then direct the call based on...

    How to Perform Phone Number Testing

    International toll and toll-free phone number testing is crucial to protect one of your key customer contact channels. Businesses today rely on multiple contact channels to give customers options, and to provide a level of self-service. 

    Key Stages in Cloud Contact Center Migration

    Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many benefits. Those that don’t, might not. According to CX Today, the CCaaS (Contact Center as a Service) space will grow to $19.8 billion...