CX Assurance Blog

    How to Create Positive Customer Experiences in Government Agency Call Centers

    It’s no secret that the customer experience at most government call centers needs to be improved. In fact, I’ll bet that most people would say they dread the prospect of calling any government office, and few people expect a convenient and pleasant experience.

    Managing Your Worst-Case Scenario

    Did you see the pictures of the blizzard in Colorado this week? Imagine being stuck out there on the highway and needing to call for help. Now imagine not being able to get your call through. Weather is just one emergency that can cause a meltdown at a contact...