CX Assurance Blog

CX Thought Leaders July 2019

Posted by Elizabeth Magill | Senior Director, Product Marketing

July 9, 2019

The contact center has become the inflection point for digital transformation in the enterprise. Companies must now compete by delivering innovative, flawless customer experiences. To accomplish this, the vast majority of enterprises are moving their contact centers to the cloud. Nearly half of the world’s contact centers have deployed cloud-based solutions and an additional third are in the process, according to IDC. I recently asked CX experts for their view on cloud migrations.

“What are the drivers of migrating contact centers to the cloud?”

Contact Us
Customer Experience Update