Wellness and Productivity are Often at Odds in High-Stress Industries

Stress is a way of life for many of us, particularly individuals who are highly driven, passionate and eager to work hard to set themselves apart in their chosen field. We thrive on pressure and love a new challenge or an impossible deadline. The technical term...

How Automation Can Kick IVR Testing Into High Gear

Recently, Cyara officially announced the release of a new automated Interactive Voice Response (IVR) testing feature, Call Explorer. If you haven’t had the chance watch or read up on how this feature helps make it easier to shift from manual to automated IVR...

Seeing Around Corners with Customer Experience Monitoring

I was listening to a Bloomberg technology panel the other day called “Seeing Around Corners.” It was a panel made up of senior technology executives from very large financial institutions, and the discussion was focused on the digital transformation going on in...

Get Ready to Shift CX into High Gear with Cyara Call Explorer

Today marks a momentous occasion in the world of test automation. There’s a new on-ramp into the fast-lane that will help navigate you straight toward flawless customer experiences!

We are excited to announce the official launch of Cyara Call Explorer, a brand...

Remote Working through COVID-19: True Stories of Agile Contact Centers

2020 wasn’t exactly what you would call an easy year for anyone, and in some ways it was especially tough on businesses. The pandemic caused many companies to change their course of action, and fast. This kind of necessary-yet-difficult pivot resulted in...

Put Cyara's Sample REST API Routes to Work for Your CX Assurance Needs

Recently on the blog, we offered an easy-to-understand overview about What Is an API. Not everyone on your team is a developer, and it's helpful to be able to communicate with "non-techies" about the benefits APIs can bring, especially when adapted for specific...

The Movement Behind Women in Tech is Picking Up the Pace

Last week, Cyara joined with many organizations worldwide to help raise awareness on International Women's Day, with reflections by our President James Isaacs and CMO Linda Chen, along with a wide range of statements and support from Cyarans on social media....

Join Us in Our NEW Online User Group, the Cyara Community!

At Cyara we believe that quality communication is key to success, whether you are communicating with your customers, or internally within your own business. With this in mind, we are pleased to announce the opening of a new channel of communication, the Cyara...

What is an API? A Simple Guide for Non-Techies

Once upon a time, before a pandemic took over the world, there was a daily opportunity for cross-departmental engagement: lunch time.

Back then, team members from various departments could gather and walk to a nearby restaurant. Maybe they would chat about the...