Today is International Women's Day, a great day of celebration, reflection and re-dedication to the advancement of women in all aspects of society. I often reflect on how we got here: it was some intrepid women pioneers who led the way. My mother was one of...
Each March, International Women’s Day provides us an opportunity to reflect on all of the advances women have made. Even more importantly, it’s an opportunity to look forward to how much more we can all do to accelerate gender equality. This year’s theme of...
In our galaxy… not one that’s far, far away… it’s pretty widely accepted that there’s a lot of benefit to automating aspects of your customer experience testing strategy. Automation can lead to things like faster development lifecycles, smoother deployments...
Valentine’s Day is upon us, so I bet I can guess what’s on everyone’s mind: Your CX life. You might be asking yourself, how important is CX? How can I get better at CX? Is my CX performance meeting expectations?
Customer experience (CX) (...what did you think...
Customer experience is a moving target. What a customer expects from your business is not only based on their past experiences with you, but also on experiences they’ve had with other businesses in general. As a society, the bar is raised on CX as soon as...
The idea of working “smarter” rather than harder is not a new one—in fact, it has become so entrenched in our consumer-focused culture that virtually every new gadget on the market comes complete with its own promise of saving the buyer time and effort.
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Load testing is a great opportunity to find the performance limits of any deployed system. It is a fact that every deployed system of any kind has a breaking point. Whether or not the location of the breaking point is acceptable is one outcome of a successful...
High quality customer service has always been the unsung hero of driving company profits, and the contact center experience often plays a key role in how that service is delivered and received.
Back in 1990, a Harvard Business School and Bain & Company study...
3 Holiday Wish-Listed Gifts to Give Back to Your Customers... And Your Business | Part 3, Happier Customers
Customer experience is a key competitive differentiator, and keeping customers happy matters more than ever. According to Zendesk’s most recent trend...
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