When it arrived nearly 20 years ago, the Net Promoter Score (NPS) was revolutionary in its simplicity. It offered a clear, succinct and straightforward way to measure customer experience (CX). Gathering data was easy,...
Nobody wants to be the one who’s blindsided when a relationship doesn’t work out. “I thought it was going so well!” you say. “We talk all the time. You never complain. You say yes to everything, so I thought it was smooth...
This article was originally published on Botium’s blog on January 28, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium
When it comes to testing WhatsApp chatbots up to now there have been mainly two approaches:
Toll-free numbers are a critical component of many businesses’ customer service, sales and marketing efforts. Large enterprises may employ hundreds or even thousands of them to connect to...
Now more than ever, companies in every industry are recognizing the importance of digital transformation (DX). Contact centers, in particular, have felt the urgency of this task in the last few years. As the...
Consumer expectations have been shifting steadily for decades. In the age of Amazon, Netflix and Uber, personalized, on-demand experiences have become the norm. By the end of the 2010s, we were...
This article was originally published on Botium’s blog on January 25, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium
Chatbots have been around for a long time and based on the global chatbot market size (and the expected growth),...
The past few years have ushered in rapid shifts in the world of customer experience. The pandemic brought sweeping changes to the way businesses interact with their customers and altered consumer...
As we’re looking back at the highlights of 2021, some of our favorite moments happened at the Xchange Virtual Summit in October. There was so much to learn, and valuable insights were shared by industry leaders. We heard from a wide array of customers and partners...
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