CX Assurance Blog

“Hey Honey… Do you think you could wait until the end of my workday to finish that episode of The Real Housewives of Toledo? I’ve got sales to close, and for the life of me I can’t hear my customers ‘cause you’re using up the bandwidth!”

This article was originally published on Botium’s blog on October 11, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Testing is essential for the delivery and monitoring of every element of the customer service delivery system. The IVR, a key component of that system, is no exception. Even the most basic customer inputs can lead to problems down the road if there is just one...

This article was originally published on Botium’s blog on October 6, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Chatbots are — lead generators, help desks, customer services, reinforcements for brand recognition, and so on… but...

Global CX Day is October 5th! Cyara is proud to celebrate this unique holiday within our industry by recognizing individuals, companies, and organizations that work diligently to ensure quality customer experience to their audiences.

This article is pointing out security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium. Learn...

Everyone loves a good IVR. Customers can save time by self-serving, companies can route the right calls to the right extension while minimizing call volume, and even getting honest service feedback is easier when it’s all automated.

With mental health issues on the rise, it’s important to also increase mental health awareness efforts. According to the World Health Organization (WHO), an estimated 264 million people globally are affected by depression. Meaning we likely all know someone...

This article was originally published on Botium’s blog on August 30, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Our comprehensive test suite has been expanded with another connector so that you can take advantage of the benefits...