The Movement Behind Women in Tech is Picking Up the Pace

Last week, Cyara joined with many organizations worldwide to help raise awareness on International Women's Day, with reflections by our President James Isaacs and CMO Linda Chen, along with a wide range of statements and support from Cyarans on social media....

Join Us in Our NEW Online User Group, the Cyara Community!

At Cyara we believe that quality communication is key to success, whether you are communicating with your customers, or internally within your own business. With this in mind, we are pleased to announce the opening of a new channel of communication, the Cyara...

What is an API? A Simple Guide for Non-Techies

Once upon a time, before a pandemic took over the world, there was a daily opportunity for cross-departmental engagement: lunch time.

Back then, team members from various departments could gather and walk to a nearby restaurant. Maybe they would chat about the...

International Women's Day: In Recognition of Our Pioneers

Today is International Women's Day, a great day of celebration, reflection and re-dedication to the advancement of women in all aspects of society. I often reflect on how we got here: it was some intrepid  women pioneers who led the way. My mother was one of them. 

4 DOs and 3 DON’Ts for Training a Chatbot NLP Model

This article was originally published on Botium’s blog on March 8, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

A quick summary of 7 important DOs and DON’Ts when training an NLP model for a chatbot. They are best applied before...

Today is International Women's Day: Let Your Passion Show

Each March, International Women’s Day provides us an opportunity to reflect on all of the advances women have made. Even more importantly, it’s an opportunity to look forward to how much more we can all do to accelerate gender equality. This year’s theme of...

Test Case Authoring with Cyara: These Are the Ways

In our galaxy… not one that’s far, far away… it’s pretty widely accepted that there’s a lot of benefit to automating aspects of your customer experience testing strategy. Automation can lead to things like faster development lifecycles, smoother deployments into...

Does Your Business Have "CX Appeal?"

Valentine’s Day is upon us, so I bet I can guess what’s on everyone’s mind: Your CX life. You might be asking yourself, how important is CX? How can I get better at CX? Is my CX performance meeting expectations?

Customer experience (CX) (...what did you think we...

4 DOs and 3 DON’Ts for Chatbot Testing Strategies

This article was originally published on Botium’s blog on February 9, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

A quick summary of 7 important DOs and DON’Ts when designing a chatbot testing strategy. We are continuously seeing...