CX Assurance Blog

Posts about ai

    Pioneering the Future of Chatbots & Conversational AI with QBox Acquisition

    The market is experiencing exponential growth in the use of chatbots, voicebots and conversational artificial intelligence (AI) for customer service, which is why we have doubled down on our investments in solutions that will enable our customers to optimize their...

    Emerging Software Testing Trends: What Contact Centers Can Expect In 2024

    The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022,it’s expected to expand at a compound annual growth rate (CAGR) of 23.9% from 2023-2030.

    Navigating Global Contact Center Challenges: The Need for Testing

    As transactions increasingly shift from physical, ‘bricks and mortar’ stores to online environments, the contact center agent often becomes the first person a customer interacts with. They serve as an essential bridge connecting customers and brands, and play a...

    How Conversational AI and Chatbots are Transforming The Financial Sector

    Usage of conversational AI (artificial intelligence) and chatbots has significantly grown in almost all sectors over recent years. The financial and banking industry, in particular, has been at the forefront. According to a recent study by Forbes,78% of adults in...

    Botium AI-powered Data and Test Generator: Make Unexpected User Inputs Expected

    One thing developers can count on when building a conversational AI is that users will inevitably enter prompts that may be unknown or outside of the AI’s scope. Depending on the chatbot’s intended use, it can be easy to break them by asking odd questions that...

    How Mature Is Your Test Automation Program?

    Defining Progress Toward Your CX Assurance and Automation Goals

    For customer relationships in a growing number of companies, digital is the new normal. According to Foundry’s “2021 Digital Business” study, 91% of businesses have adopted, or plan to adopt, a...

    Join Us for a Customer-Focused Xchange + Topgolf Event in Pittsburgh this Fall!

    Right now is the best time to reimagine CX! To spark innovation and help you unleash the power that flawless CX can have on the success of your business, we’re hosting Xchange, Cyara’s customer-focused CX event in Pittsburgh this Fall.

    Signaling What's to Come: Key Takeaways from the O'Reilly AI Conference

    As well as being the topic of the moment, Artificial Intelligence (AI) is a subject close to my heart — my honors thesis and masters studies at university in the late 80s were focused on deep learning and artificial neural networks (ANN). The O'Reilly Artificial...