CX Assurance Blog
Insights, ideas, & inspiration on testing & improving your customer experience.
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January 20, 2022
Insights from our recent IDC Analyst Connection Q&A introduce a step-by-step path to adopting DevOps for contact center digital transformation.
January 6, 2022
Forrester analyst Kate Leggett suggests 3 ways contact centers can overcome current challenges and respond to continually evolving consumer expectations.