CX Assurance Blog

Posts about automated testing

    How Automation Can Kick IVR Testing Into High Gear

    Recently, Cyara officially announced the release of a new automated Interactive Voice Response (IVR) testing feature, Call Explorer. If you haven’t had the chance watch or read up on how this feature helps make it easier to shift from manual to automated IVR...

    Get Ready to Shift CX into High Gear with Cyara Call Explorer

    Today marks a momentous occasion in the world of test automation. There’s a new on-ramp into the fast-lane that will help navigate you straight toward flawless customer experiences!

    We are excited to announce the official launch of Cyara Call Explorer, a brand...

    Test Case Authoring with Cyara: These Are the Ways

    In our galaxy… not one that’s far, far away… it’s pretty widely accepted that there’s a lot of benefit to automating aspects of your customer experience testing strategy. Automation can lead to things like faster development lifecycles, smoother deployments...

    Reap the Benefits of Working Smarter, Not Harder

    The idea of working “smarter” rather than harder is not a new one—in fact, it has become so entrenched in our consumer-focused culture that virtually every new gadget on the market comes complete with its own promise of saving the buyer time and effort.

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    The Gift of Time: Give More to Your Customers, and Keep More for Your Organization

    3 Holiday Wish-Listed Gifts to Give Back to Your Customers... and Your Business | Part 1, the Gift of Time: Give More to Your Customers, and Keep More for Your Organization

    Time is the one resource we never seem to have enough of, and it’s the hardest to come...

    Experts Reveal: The Benefits of Automated CX Testing

    Contact centers weren't always the AI-driven, predictive, omnichannel complex operations they are today. Once upon a time, customers found companies' contact info in the yellow pages, and "dialed directly into a particular person with the organization," said...

    Testing in Production... Safely

    There is nothing as scary as testing against a production system. The number of possible “what if” scenarios include everything from system crashes and software failures, to faulty reporting and annoyed agents. Yet, running test calls through production is the...

    Cyara Partners with Splunk to Help Resolve CX Issues Up to 10x Faster

    Organizations are constantly looking to improve their customer experience (CX). While the contact center has always played a key role in this, since we’ve been in this global pandemic, the contact center has become the place where consumers interact with...

    Wireframe Testing: One Test Case, Unlimited Tests

    Imagine writing a single Cyara test case and being able to use it to test any application you wanted. Imagine a single test case that would allow you to start with a test case written for one language and quickly support dozens of languages. All this is...