CX Assurance Blog

This article was originally published on Botium’s blog on February 9, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

A quick summary of 7 important DOs and DON’Ts when designing a chatbot testing strategy. We are continuously seeing...

This article was originally published on Botium’s blog on February 3, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

This guide suggests best practices, infrastructure, and tools to ensure your voice app continues to deliver...

The idea of working “smarter” rather than harder is not a new one—in fact, it has become so entrenched in our consumer-focused culture that virtually every new gadget on the market comes complete with its own promise of saving the buyer time and effort.

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3 Holiday Wish-Listed Gifts to Give Back to Your Customers... and Your Business | Part 1, the Gift of Time: Give More to Your Customers, and Keep More for Your Organization

Time is the one resource we never seem to have enough of, and it’s the hardest to come by...

Contact centers weren't always the AI-driven, predictive, omnichannel complex operations they are today. Once upon a time, customers found companies' contact info in the yellow pages, and "dialed directly into a particular person with the organization," said...

There is nothing as scary as testing against a production system. The number of possible “what if” scenarios include everything from system crashes and software failures, to faulty reporting and annoyed agents. Yet, running test calls through production is the...

Organizations are constantly looking to improve their customer experience (CX). While the contact center has always played a key role in this, since we’ve been in this global pandemic, the contact center has become the place where consumers interact with...

Imagine writing a single Cyara test case and being able to use it to test any application you wanted. Imagine a single test case that would allow you to start with a test case written for one language and quickly support dozens of languages. All this is possible...

This article was originally published on Botium’s blog on August 18, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Welcome the new member of the Botium Stack – theBotium Crawler!

So you decided to add automated testing to your...