CX Assurance Blog
Insights, ideas, & inspiration on testing & improving your customer experience.
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November 9, 2023
Days such as Black Friday and Cyber Monday have become synonymous with frantic shopping, huge discounts, and eager deal-seeking customers. However, for contact centers, these days represent high-stakes situations that require meticulous planning and preparation. Lack of adequate preparations lead to contact center struggles with queries, causing a decline in customer satisfaction. Salesforce research indicates […]
November 25, 2020
Instead of retail horror stories on Black Friday, 2020 feels like a good year to share our favorite retail customer success stories.