CX Assurance Blog

Posts about Botium

    How Do Chatbots Enhance CX?

    Conversational artificial intelligence (AI) and chatbots are quickly becoming one of the most revolutionary and powerful tools for enhancing customer experience (CX). Their rapid adoption can now be seen across almost all industries and businesses. In fact, ...

    The Evolving Landscape of AI, Chatbots and LLMs

    In late July 2023, at the Unparsed Conference, Christoph Börner, Cyara’s Senior Director of Digital and renowned chatbot expert, met with Hans van Dam, founder of the Conversation Design Institute to discuss the present state of the chatbot industry,...

    The Chatbot Connection: Transforming Global Public Transport

    Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

    Taking Flight with Chatbots

    Find out how Lucy's experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this.

    Mastering IVR Testing, Part 3: The Cyara Solution

    In the age of AI and digital-first customer service, the definition of an excellent customer experience (CX) is in flux. Quality CX may be a moving target, but contact center managers can count on one thing with certainty: customer expectations are only getting...

    LLMs and Generative AI: Make Them Work for You!

    Today is the future! Or it certainly seems that way, with all the buzz and advancements in machine learning, neural networks, natural language programming, and other disciplines within artificial intelligence. We humans are now no longer the only “beings” on...

    3 New Technology Connectors that Extend Cyara Botium’s Testing Capabilities: Genesys, Microsoft CLU and CQA

    The constant innovation and evolution in technological capabilities and technology architectures call for never-ending cycles of changes and improvements. 

    Are Digital CX Solutions Stretching Your Resources?

    Automated Testing Lets You Do More With Less

    As customer expectations change, companies are rapidly embracing digital customer experience (CX) technology. Momentum has already taken over in the shift toward AI-driven interactions, omnichannel experiences, and...

    Do You Have a Playbook for Testing Conversational AI?

    Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized...