CX Assurance Blog

One thing developers can count on when building a conversational AI is that users will inevitably enter prompts that may be unknown or outside of the AI’s scope. Depending on the chatbot’s intended use, it can be easy to break them by asking odd questions that...

We are hitting the road for three days of interactive sessions with conversational AI experts, good food, and some friendly competition at Topgolf this Fall!   

Right now is the best time to reimagine CX! To spark innovation and help you unleash the power that flawless CX can have on the success of your business, we’re hosting Xchange, Cyara’s customer-focused CX event in Pittsburgh this Fall.

A Little Empathy Goes a Long Way

Chatbots have come a long way. Usage of this technology, which once handled only a small portion of customer interactions, is growing at a rate of 22.5% per year. And, while bots could only manage 20% of customer chats from start...

This article was originally published on Botium’s blog on April 21, 2022, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

"What makes a great chatbot?"

This article was originally published on Botium’s blog on March 24, 2022, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

Like most people in other technical fields, we can also get easily carried away with what we are currently building,...

This article was originally published on Botium’s blog on February 23, 2022, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

From traditional IVR systems, still very common in customer service, to voice assistants on Alexa or Google...

This article was originally published on Botium’s blog on January 28, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

When it comes to testing WhatsApp chatbots up to now there have been mainly two approaches:

• Testing manually on a...

This article was originally published on Botium’s blog on January 25, 2022, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

Chatbots have been around for a long time and based on the global chatbot market size (and the expected growth),...