CX Assurance Blog

This article was originally published on Botium’s blog on April 12, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

This article was originally published on Botium’s blog on April 6, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

The first thing we need to know: There is no such thing as the perfect chatbot!

Even in the creation of a chatbot,...

This article was originally published on Botium’s blog on March 26, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

With Botium, we are currently defining the industry standard for testing chatbots. In our support and developer...

This article was originally published on Botium’s blog on March 24, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

Botiumoffers two methods to test an SMS chatbot. It can act as a user sending SMS messages or can interact with the...

This article was originally published on Botium’s blog on March 8, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

A quick summary of 7 important DOs and DON’Ts when training an NLP model for a chatbot. They are best applied before...

This article was originally published on Botium’s blog on February 9, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

A quick summary of 7 important DOs and DON’Ts when designing a chatbot testing strategy. We are continuously seeing...

This article was originally published on Botium’s blog on February 3, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

This guide suggests best practices, infrastructure, and tools to ensure your voice app continues to deliver...

This article was originally published on Botium’s blog on February 2, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

This article was originally published on Botium’s blog on January 12, 2022, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

One major pitfall of building chatbots is underestimating the importance of performance. The UI of a chatbot is...