CX Assurance Blog

Posts about case study

    Mastering Peak Shopping Days Like Black Friday

    Days such as Black Friday and Cyber Monday have become synonymous with frantic shopping, huge discounts, and eager deal-seeking customers.

    Crisis Averted: Our Favorite Retail Catastrophes that Never Happened

    Many of the things we used to consider reassuringly normal around the holidays have been upended by the events of 2020. We’re traveling less (46% of US travelers planned less travel this year) spending less (retail sales are likely to drop 10.5%) and worrying more...