CX Assurance Blog

The “New Normal” seems to be an ever-increasing number of security breaches or cyber attacks. This blog addresses the POODLE (Padding Oracle On Downloaded Legacy Encryption) vulnerability that surfaced last month. The purpose of the blog is to help you understand...

Ensuring the security of our software against external vulnerability is a primary concern for Cyara. Unfortunately in today’s world, the threat of bugs and security breaches is all too common. Over the past few days you may have heard about the Bash Shellshock...

The goal as a company is to have customer service that is not just the best but legendary. ~ Sam Walton

Even though he wrote in the mid-19^th century, Lewis Carroll clearly foresaw the impact of the age of agile programming would have on today’s IT departments and contact center operations. In Alice in Wonderland’s famous episode called “The Red Queen’s Race,” Alice,...

Even if you’re not an active IT professional, you’ve probably heard about the Heartbleed bug, which affects the OpenSSL framework used by many internet sites to provide secure communication. There are myriad news sites and articles available that can guide you...

The release of Google Glass is around the corner and just when you think you might have your customer contact channel strategy solidified, should this important consumer interface change your strategy. I wonder whether organizations can incorporate Google Glass in...

I’ve just returned from a Cyara User Group meeting where customers and partners shared trends, successes, frustrations and guidance. The two and a half days we met didn’t prove to be enough time to cover everything we wanted to, but it was an extremely valuable...