CX Assurance Blog

The constant innovation and evolution in technological capabilities and technology architectures call for never-ending cycles of changes and improvements. 

One thing developers can count on when building a conversational AI is that users will inevitably enter prompts that may be unknown or outside of the AI’s scope. Depending on the chatbot’s intended use, it can be easy to break them by asking odd questions that...

4 Ways To Make Sure Your Chatbots Reach Their Full Potential

Businesses of all kinds are increasingly realizing the value chatbots can bring to their sales and support efforts. In a recent trends report released by Intercom, companies that implemented chatbots...

This article discusses security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium. Learn more...

This article was originally published on Botium’s blog on April 6, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

The first thing we need to know: There is no such thing as the perfect chatbot!

Even in the creation of a chatbot,...

This article was originally published on Botium’s blog on September 30, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

This article shows you how to analyze and evaluate the quality of the training phrases for your chatbot intents...