CX Assurance Blog

Posts about chatbot assurance

    3 New Technology Connectors that Extend Cyara Botium’s Testing Capabilities: Genesys, Microsoft CLU and CQA

    The constant innovation and evolution in technological capabilities and technology architectures call for never-ending cycles of changes and improvements. 

    Botium AI-powered Data and Test Generator: Make Unexpected User Inputs Expected

    One thing developers can count on when building a conversational AI is that users will inevitably enter prompts that may be unknown or outside of the AI’s scope. Depending on the chatbot’s intended use, it can be easy to break them by asking odd questions that...

    Don’t Let #Chatbotfails Take You Down

    4 Ways To Make Sure Your Chatbots Reach Their Full Potential

    Businesses of all kinds are increasingly realizing the value chatbots can bring to their sales and support efforts. In a recent trends report released by Intercom, companies that implemented chatbots...

    Security Threats and Security Testing for Chatbots

    This article discusses security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium. Learn more...

    How to Create and Build Your Perfect Chatbot

    This article was originally published on Botium’s blog on April 6, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    The first thing we need to know: There is no such thing as the perfect chatbot!

    Even in the creation of a chatbot,...

    Assessing Quality of Chatbot Training Phrases for Watson, Dialogflow and Everything Else

    This article was originally published on Botium’s blog on September 30, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    This article shows you how to analyze and evaluate the quality of the training phrases for your chatbot intents...