CX Assurance Blog
Insights, ideas, & inspiration on testing & improving your customer experience.
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March 21, 2024
Explore the fascinating world of bot misuse: from harmless to harmful. Discover the importance of guardrails and vigilant monitoring.
February 8, 2024
Explore four best practices in automated conversational AI testing to help you confidently adopt this technology in your contact center.
September 21, 2023
Discover how chatbots are revolutionizing healthcare and how AI chatbot testing with Cyara Botium can help.
August 24, 2023
Discover how chatbots are revolutionizing public transport, from route planning to real-time updates. Enhance your CX with Cyara Botium's testing services.
August 10, 2023
Use of chatbots and conversational AI has grown significantly within the financial sector. However, without monitoring, serious issues may go undetected.
August 3, 2023
Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics and ServiceNow, 80% of customers state they have switched brands due to poor CX, and 43% suggest they would likely switch brands after only a single negative customer service interaction.
July 27, 2023
Find out how Lucy's experience with an airline's chatbot left a lot to be desired, and how testing could have averted this disappointing experience.
June 1, 2023
Conduct comprehensive testing of your chatbots to ensure they provide a positive user experience, at the required reliability and functionality levels.
April 12, 2023
Large Language Model (LLM) usage comes with its own challenges. Cyara suggests 3 ways to leverage LLMs without compromising quality.
March 22, 2023
Cyara Botium supports more than 45 chatbot technologies, in a constantly growing list. Cyara’s ultimate mission: creating better CX on planet earth!
November 29, 2022
Learn how Botium's AI-powered Data Generator feature trains advanced chatbots with meaningful but unexpected intents, accelerating accuracy.
August 30, 2022
A look into what goes wrong and how to make sure your chatbot program reaches its full potential.