CX Assurance Blog

Posts about chatbot testing

    Best Practices for Automated Conversational AI Testing in 2024

    For some time now, contact centers have felt the pressure building to adopt or upgrade their existing conversational AI solutions. In 2023, the dam finally broke. After ChatGPT went mainstream, it quickly became clear that conversational AI would forever change...

    How Testing & Training Conversational AI Can Reduce Channel Hopping

    The omnichannel customer experience (CX) is quickly becoming the norm, and consumer expectations are likely to continue rising. According to data from Retail Dive, 88% of Gen Zers expect a mix of digital and physical interactions with brands.

    5 Ways to Fix Inefficiencies with Contact Center Testing in 2024

    In the world of customer service, you could argue that nothing matters more than efficiency. According to a survey by Genesys, 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response...

    Pioneering the Future of Chatbots & Conversational AI with QBox Acquisition

    The market is experiencing exponential growth in the use of chatbots, voicebots and conversational artificial intelligence (AI) for customer service, which is why we have doubled down on our investments in solutions that will enable our customers to optimize their...

    How Do Chatbots Enhance CX?

    Conversational artificial intelligence (AI) and chatbots are quickly becoming one of the most revolutionary and powerful tools for enhancing customer experience (CX). Their rapid adoption can now be seen across almost all industries and businesses. In fact, ...

    How Chatbots Are Transforming Healthcare (And How Testing Can Help)

    Artificial intelligence (AI) has taken many industries by storm in recent years. This is especially true in healthcare, where the pandemic drove a surge in AI use that touched nearly every aspect of patient care and service delivery. 

    The Evolving Landscape of AI, Chatbots and LLMs

    In late July 2023, at the Unparsed Conference, Christoph Börner, Cyara’s Senior Director of Digital and renowned chatbot expert, met with Hans van Dam, founder of the Conversation Design Institute to discuss the present state of the chatbot industry,...

    The Chatbot Connection: Transforming Global Public Transport

    Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

    How Conversational AI and Chatbots are Transforming The Financial Sector

    Usage of conversational AI (artificial intelligence) and chatbots has significantly grown in almost all sectors over recent years. The financial and banking industry, in particular, has been at the forefront. According to a recent study by Forbes,78% of adults in...