CX Assurance Blog

The constant innovation and evolution in technological capabilities and technology architectures call for never-ending cycles of changes and improvements. 

Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized...

One thing developers can count on when building a conversational AI is that users will inevitably enter prompts that may be unknown or outside of the AI’s scope. Depending on the chatbot’s intended use, it can be easy to break them by asking odd questions that...

We are hitting the road for three days of interactive sessions with conversational AI experts, good food, and some friendly competition at Topgolf this Fall!   

4 Ways To Make Sure Your Chatbots Reach Their Full Potential

Businesses of all kinds are increasingly realizing the value chatbots can bring to their sales and support efforts. In a recent trends report released by Intercom, companies that implemented chatbots...

A Little Empathy Goes a Long Way

Chatbots have come a long way. Usage of this technology, which once handled only a small portion of customer interactions, is growing at a rate of 22.5% per year. And, while bots could only manage 20% of customer chats from start...

This article was originally published on Botium’s blog on April 21, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

"What makes a great chatbot?"

This article was originally published on Botium’s blog on March 24, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Like most people in other technical fields, we can also get easily carried away with what we are currently building,...

This article was originally published on Botium’s blog on February 23, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

From traditional IVR systems, still very common in customer service, to voice assistants on Alexa or Google...