CX Assurance Blog

Posts about chatbots

    The Evolving Landscape of AI, Chatbots and LLMs

    In late July 2023, at the Unparsed Conference, Christoph Börner, Cyara’s Senior Director of Digital and renowned chatbot expert, met with Hans van Dam, founder of the Conversation Design Institute to discuss the present state of the chatbot industry,...

    The Chatbot Connection: Transforming Global Public Transport

    Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

    Taking Flight with Chatbots

    Find out how Lucy's experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this.

    Chatbot Testing: A Beginner's Guide

    Chatbots have seen significant growth in recent years as more businesses look to utilize automation and artificial intelligence (AI) to improve the quality and availability of their service. They offer increased engagement opportunities for your customers and...

    LLMs and Generative AI: Make Them Work for You!

    Today is the future! Or it certainly seems that way, with all the buzz and advancements in machine learning, neural networks, natural language programming, and other disciplines within artificial intelligence. We humans are now no longer the only “beings” on...

    Do You Have a Playbook for Testing Conversational AI?

    Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized...

    Don’t Let #Chatbotfails Take You Down

    4 Ways To Make Sure Your Chatbots Reach Their Full Potential

    Businesses of all kinds are increasingly realizing the value chatbots can bring to their sales and support efforts. In a recent trends report released by Intercom, companies that implemented chatbots...

    Don't Let These Commonly Confused Chatbot Terms Get the Bot-ter of You

    When you stop to think about it, it seems the world we’re living in isn’t all that different from what science fiction writers imagined in the 1960s. We don’t have flying cars or time travel, but a lot of the pieces are there. Computers have opened doors that once...

    Ready To Use Chatbots? Be Sure You Understand Customer Pain Points First

    A Little Empathy Goes a Long Way

    Chatbots have come a long way. Usage of this technology, which once handled only a small portion of customer interactions, is growing at a rate of 22.5% per year. And, while bots could only manage 20% of customer chats from start...