CX Assurance Blog

Posts about chatbots

    Don’t Let #Chatbotfails Take You Down

    4 Ways To Make Sure Your Chatbots Reach Their Full Potential

    Businesses of all kinds are increasingly realizing the value chatbots can bring to their sales and support efforts. In a recent trends report released by Intercom, companies that implemented chatbots...

    Don't Let These Commonly Confused Chatbot Terms Get the Bot-ter of You

    When you stop to think about it, it seems the world we’re living in isn’t all that different from what science fiction writers imagined in the 1960s. We don’t have flying cars or time travel, but a lot of the pieces are there. Computers have opened doors that once...

    Ready To Use Chatbots? Be Sure You Understand Customer Pain Points First

    A Little Empathy Goes a Long Way

    Chatbots have come a long way. Usage of this technology, which once handled only a small portion of customer interactions, is growing at a rate of 22.5% per year. And, while bots could only manage 20% of customer chats from start...

    The Critical Role of Incident Management in Contact Centers

    Do You Have the Plan and Tools You Need?

    If you could boil down the role of contact center managers to just one job, what would it be? Supervising agents? Ensuring everyone is well trained to handle calls? Keeping the lights on?

    Get Your Chatbot GDPR-Ready with Automated Testing

    From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and...

    What Makes a Great Chatbot?

    This article was originally published on Botium’s blog on April 21, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    "What makes a great chatbot?"

    The ultimate question that moves the chatbot industry, without having a clear answer....

    Cyara + Botium: What this Exciting New Partnership Means for You

    An Acquisition that Made Perfect Sense

    Artificial intelligence is evolving rapidly, and it’s changing the way customers and businesses interact on every level. As more of these interactions move online, automated chatbots are becoming a mainstay in industries of...

    Chatbot Testing: The Ultimate Business Benefit

    This article was originally published on Botium’s blog on March 24, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Like most people in other technical fields, we can also get easily carried away with what we are currently building,...

    Continuous Speech Recognition Testing

    This article was originally published on Botium’s blog on February 23, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    From traditional IVR systems, still very common in customer service, to voice assistants on Alexa or Google...