CX Assurance Blog

Posts about chatbots (4)

    First steps in Chatbot Performace Testing with Botium

    This article was originally published on Botium’s blog on January 12, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    One major pitfall of building chatbots is underestimating the importance of performance. The UI of a chatbot is...

    Assessing Quality of Chatbot Training Phrases for Watson, Dialogflow and Everything Else

    This article was originally published on Botium’s blog on September 30, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    This article shows you how to analyze and evaluate the quality of the training phrases for your chatbot intents...

    Automated Test Case Recorder – Introducing Botium Crawler

    This article was originally published on Botium’s blog on August 18, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Welcome the new member of the Botium Stack – the Botium Crawler!

    So you decided to add automated testing to your...

    Testing a Chatbot End-to-End with Perfecto and Botium

    This article was originally published on Botium’s blog on June 28, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    This tutorial provides step-by-step instructions on how to set up Botium Box with Perfecto Mobile and Perfecto Web to...

    Tutorial: Analyze and Improve IBM Watson Assistant Skill Performance

    This article was originally published on Botium’s blog on June 10, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Audience: If you have an existing Watson Assistant skill and you want to analyze it for consistency as well as the...

    The Rise of the Chatbots and What They Mean for the Future of Customer Experience

    Microsoft's talking about them. Facebook's talking about them. Oracle announced a new Virtual Agent 'chatbot' platform at their Oracle OpenWorld 2016 conference recently. 2016 has even been called "the year of conversational commerce" by the inventor of the...