CX Assurance Blog

Posts about cloud migration

    Key Stages in Cloud Contact Center Migration

    Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many benefits. Those that don’t, might not. According to CX Today, the CCaaS (Contact Center as a Service) space will grow to $19.8 billion...

    Key Questions When Migrating Your Contact Center to the Cloud

    Migrating to the cloud is a key concern for many modern contact centers. And to do so successfully, your organization must undertake stringent planning and thoroughly understand all expectations, obstacles and how you will measure success.

    How To Approach Cloud Migration Like a Master Chef

    Good ‘Taste-Testing’ Will Give Your CX the Right Depth of Flavor

    Chef DuBois was revered for her work at the locally renowned, five-star French restaurant. For 10 years, her recipes had garnered one rave review after another. It was no surprise, then, that the...

    Switching from Closed to Cloud: Worth the Struggle (But Let’s Make It Easier)

    This article has been co-authored by Shalima Bhalla, Global Lead, Partner Development, AWS and Andriy Zakharchenko, Technical Partner Manager in Sales, Cyara

    Is Your Contact Center Ready for a Smooth Cloud Migration?

    The days of physical, centralized contact centers are quickly passing away. As more enterprises embrace the need for full-scale digital transformation, the cloud is becoming the center of business operations.

    The Power of 3: Combining Solutions to Catapult Your CX into the Cloud

    Technology has opened doors for businesses that we would never have dreamed possible a few decades ago. The post-COVID world looks to be increasingly cloud-based. Companies are more driven by data insights than ever. And the ability to monitor and refine the...

    Why Moving Your Contact Center to the Cloud is More Important than Ever

    Social distancing. Work from home. Flatten the curve. These are terms that are now part of our everyday lives. Our new reality impacts the way we live, work, and play, and everyone is learning to adapt to the many changes we’re experiencing thanks to COVID-19.

    Why You Should Attend Enterprise CONNECT 2020, March 30th - April 2nd

    A quick Google search for where the best US March vacation spots are will return a result of Florida, which is probably why the organizers of the upcoming enterprise communications and collaboration event – Enterprise CONNECT 2020 – chose the warm, sunny, and...

    2019 Roundup: Top Customer-Driven Innovations from Cyara

    2019 was a busy year for Cyara. We delivered a wide range of innovations to our CX Assurance Platform driven by customer needs and market trends. There were four key customer- and market-driven themes that drove my top 10 picks for the enhancements we delivered in...