CX Assurance Blog

Good ‘Taste-Testing’ Will Give Your CX the Right Depth of Flavor

Chef DuBois was revered for her work at the locally renowned, five-star French restaurant. For 10 years, her recipes had garnered one rave review after another. It was no surprise, then, that the...

This article has been co-authored by Shalima Bhalla, Global Lead, Partner Development, AWS and Andriy Zakharchenko, Technical Partner Manager in Sales, Cyara

The days of physical, centralized contact centers are quickly passing away. As more enterprises embrace the need for full-scale digital transformation, the cloud is becoming the center of business operations.

Technology has opened doors for businesses that we would never have dreamed possible a few decades ago. The post-COVID world looks to be increasingly cloud-based. Companies are more driven by data insights than ever. And the ability to monitor and refine the...

Social distancing. Work from home. Flatten the curve. These are terms that are now part of our everyday lives. Our new reality impacts the way we live, work, and play, and everyone is learning to adapt to the many changes we’re experiencing thanks to COVID-19.

A quick Google search for where the best US March vacation spots are will return a result of Florida, which is probably why the organizers of the upcoming enterprise communications and collaboration event – Enterprise CONNECT 2020 – chose the warm, sunny, and...

2019 was a busy year for Cyara. We delivered a wide range of innovations to our CX Assurance Platform driven by customer needs and market trends. There were four key customer- and market-driven themes that drove my top 10 picks for the enhancements we delivered in...

Change and disruption are often feared…and for good reason. In fact, 88% of the companies that were on the Fortune 500 in 1955 no longer exist. That is a staggering statistic. Every industry, from healthcare to banking to retail to travel, has been transformed by...

Among all the incredible content at Cyara Xchange, perhaps my favorite was Diego Lo Giudice’s keynote on continuous testing. Diego is Vice President and Principal Analyst from Forrester, and an expert in test automation as well as Agile and DevOps. And, fun fact,...