CX Assurance Blog

When businesses had to quickly pivot to remote-working during the pandemic, many became highly aware of the advantages of cloud-based technologies. Facing such disruption head-on and adapting to the changes has led many businesses to move from utilizing on-premise...

Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many benefits. Those that don’t, might not. According to CX Today, the CCaaS (Contact Center as a Service) space will grow to $19.8 billion...

Migrating to the cloud is a key concern for many modern contact centers. And to do so successfully, your organization must undertake stringent planning and thoroughly understand all expectations, obstacles and how you will measure success.

Good ‘Taste-Testing’ Will Give Your CX the Right Depth of Flavor

Chef DuBois was revered for her work at the locally renowned, five-star French restaurant. For 10 years, her recipes had garnered one rave review after another. It was no surprise, then, that the...

The days of physical, centralized contact centers are quickly passing away. As more enterprises embrace the need for full-scale digital transformation, the cloud is becoming the center of business operations.