CX Assurance Blog

The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022,it’s expected to expand at a compound annual growth rate (CAGR) of 23.9% from 2023-2030.

I love to cook. And a lot of my passion has to do with the science behind it, the process, and the rhythm that - when you get right - results in an explosion of flavor that makes you exclaim “Mmmmmm!” and go back for more. And as odd as it may seem, there’s a lot...

Endurance testing. Load testing. Scalability testing. Spike Testing. Stress… smoke… volume… Testing, testing, testing! Are all these performance testing types testing your patience? Do you have questions about what they are, when to use them, and how?

Have you ever marveled at the smooth, efficient way that traffic flows around a traffic circle (also known as a roundabout or a rotary)? Instead of intersections with traffic lights where vehicles approaching a centralized location from various directions are...

When trying to figure out your testing or monitoring solution for a WebRTC application, one of the most important parts (and often overlooked) is the dashboard.

Good ‘Taste-Testing’ Will Give Your CX the Right Depth of Flavor

Chef DuBois was revered for her work at the locally renowned, five-star French restaurant. For 10 years, her recipes had garnered one rave review after another. It was no surprise, then, that the...

Software defects will occur, it’s just a fact of life. The key is to find and fix them as early in the development process as possible, so they don't cause problems for the customer experience (CX) later on. With a thorough and continuous approach to performance...