CX Assurance Blog

Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized...

We are hitting the road for three days of interactive sessions with conversational AI experts, good food, and some friendly competition at Topgolf this Fall!   

When you stop to think about it, it seems the world we’re living in isn’t all that different from what science fiction writers imagined in the 1960s. We don’t have flying cars or time travel, but a lot of the pieces are there. Computers have opened doors that once...

This article was originally published on Botium’s blog on April 15, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Rule-based chatbots are a good starting point to gain experience in designing chatbots. These decision-tree-based bots...