CX Assurance Blog

Posts about conversational AI

    Do You Have a Playbook for Testing Conversational AI?

    Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized...

    Join us on our Roadshow!

    We are hitting the road for three days of interactive sessions with conversational AI experts, good food, and some friendly competition at Topgolf this Fall!   

    Don't Let These Commonly Confused Chatbot Terms Get the Bot-ter of You

    When you stop to think about it, it seems the world we’re living in isn’t all that different from what science fiction writers imagined in the 1960s. We don’t have flying cars or time travel, but a lot of the pieces are there. Computers have opened doors that once...

    Detecting Dead Ends in the Chatbot Conversation Flow

    This article was originally published on Botium’s blog on April 15, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Rule-based chatbots are a good starting point to gain experience in designing chatbots. These decision-tree-based bots...